Returns and Refunds Policy

We want you to be satisfied with every purchase from TMT Pro Supplies. This policy sets out when a product can be returned and how refunds are handled. Nothing in this policy limits any rights you have under the Consumer Protection Act 68 of 2008 (South Africa) or other applicable law.

Damaged, defective or incorrect items

If a product arrives damaged, is defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs. We will arrange a replacement, repair or refund in line with the applicable law and the manufacturer’s terms.

Change of mind

Change-of-mind returns are considered on request and must be unused, in the original sealed packaging with all accessories. Where accepted, the cost of returning the product is for your account and a handling fee may apply.

How to request a return

Email sales@trademarktrading.com or WhatsApp +27 63 567 7626 with your order number, the product, and the reason for the return. Do not send products back before we have confirmed the return.

Refunds

Approved refunds are paid to the original payment method, or by EFT where the original method does not support refunds, once the returned product has been received and inspected.