Shipping and Delivery Policy

This policy explains how TMT Pro Supplies delivers orders placed on trademarktrading.com. It applies to deliveries within South Africa and to Zimbabwe.

Delivery areas

We deliver to addresses in South Africa and arrange delivery to Zimbabwe. Some remote areas or oversized items may require special arrangements. If we are unable to deliver to your address we will contact you before processing payment.

Delivery costs

Delivery costs depend on the destination, the size and weight of the products, and the courier service used. Where a delivery cost can be calculated automatically it is shown at checkout before you confirm your order. Where it cannot, we will quote the delivery cost to you and only dispatch once you have accepted it.

Delivery times

Orders are processed once payment has been received and confirmed. Delivery times vary by location and stock availability and are confirmed with you when your order is processed. Deliveries to Zimbabwe may take longer and may be subject to border and customs procedures.

Collection

Collection may be available by prior arrangement. Please contact us on WhatsApp to ask whether collection is possible for your order.

Receiving your delivery

Please inspect the packaging and product on delivery and note any visible damage with the driver before signing. Report any damage or discrepancy to us as soon as possible, and within the timeframe set out in our Returns and Refunds Policy.

Questions

WhatsApp or call +27 63 567 7626, or email sales@trademarktrading.com.